Frequently Asked Questions
My unconverted balance is over the minimum payment threshold, why hasn’t it been converted and paid out yet?
Our minimum payment threshold is only for if you are mining and choose to payout in the native coin with no Auto-Conversion.
There are two requirements for Auto-Conversion payout:
- The coin you are mining have to meet the threshold at the exchange. We do this to save on conversion and transaction fees for all our miners.
- When your balance is over the minimum payment threshold for the payout coin, payout will be sent
Do you support Ethereum Smart Contract for Payout?
Smart contracts are currently not available. If you need smart contract payout feature immediately, please contact email@example.com
How come I can see my worker when searching my wallet address on the site, but when I log into my account, no worker and hashrate is showing?
If you are mining using an address with no auto-conversion, your worker will not be listed under your username.
To use the account dashboard as your worker stats, simply replace your address with your login username in your bat/bash file of your mining software
How long does it take for my miner to display on the pool?
Hash rates are displayed as soon as your miner submits a share to the pool. The longer you mine, the more accurate your displayed hash rate will be.
My Miner is not displaying on the pool, what do I do?
Make sure to read all instructions on our How To Start page. If you are still experiencing issues you can contact us at firstname.lastname@example.org and we will respond as soon as possible.
When will I receive payment to my wallet?
Payments are processed when your miner has reached the minimum threshold that you have configured. If you have not configured a minimum threshold the defaults are:
The minimum payout for ETC is 0.1 ETC
The minimum payout for ETP is 1 ETP
The minimum payout for ETH is 0.05 ETH
I just received a payout way below the threshold I set, why?
We are not a crypto wallet service. At the end of every month, we auto-withdraw all funds to miners set address. It is recommended to withdraw consistently in order to manage and have full control of your own funds.
My pending balance is over my minimum payout, why am I not being paid?
On the Metaverse blockchain new blocks are frozen until 1000 block confirmations on the network, which may take 8 to 9 hours. ETP payments are made once the blocks have been confirmed and unfrozen.
How do I mine with Nicehash?
All our stratum ports are nicehash compatible.
ETC is etc.ethashpool.com:3838
ETP is etp.ethashpool.com:3737
ETH is eth.ethashpool.com:3939
Please find more details on How to Start Mining page .
How do I ping test the speed of your server?
You may use mine.ethashpool.com to ping test our server.
Why is my payout amount inconsistent from time to time?
Since we are a smaller pool your payouts will vary day to day based on the luck of finding blocks. Some days we will be lucky and some days we won’t but over time you can see our luck over many blocks is good.
Why do I not see my stats when I login but it shows when I put in my wallet address?
We offer two ways to mine with us: with your wallet address, or with your username.
- When you mine with your wallet address, you don't need a login, and payout gets send to your wallet address.
- When you mine with your username, you have to login to see your stats, and you can choose to autoconvert to BTC or other coin automatically