Frequently Asked Questions
My unconverted balance is over the minimum payment threshold, why hasn’t it been converted and paid out yet?
Our minimum payment threshold is only for if you are mining and choose to payout in the native coin with no Auto-Conversion.
There are two requirements for Auto-Conversion payout:
- The coin you are mining have to meet the threshold at the exchange. We do this to save on conversion and transaction fees for all our miners.
- When your balance is over the minimum payment threshold for the payout coin, payout will be sent
How come I can see my worker when searching my wallet address on the site, but when I log into my account, no worker and hashrate is showing?
If you are mining using an address with no auto-conversion, your worker will not be listed under your username.
To use the account dashboard as your worker stats, simply replace your address with your login username in your bat/bash file of your mining software
How long does it take for my miner to display on the pool?
Hash rates are displayed as soon as your miner submits a share to the pool. The longer you mine, the more accurate your displayed hash rate will be.
My Miner is not displaying on the pool, what do I do?
Make sure to read all instructions on our How To Start page. If you are still experiencing issues you can contact us at email@example.com and we will respond as soon as possible.
When will I receive payment to my wallet?
Payments are processed when your miner has reached the minimum threshold that you have configured. If you have not configured a minimum threshold the defaults are:
The minimum payout for ETC is 0.1 ETC
The minimum payout for ETP is 1 ETP
The minimum payout for ETH is 0.05 ETH
The minimum payout for GRIN is 0.5 GRIN
My pending balance is over my minimum payout, why am I not being paid?
On the Metaverse blockchain new blocks are frozen until 1000 block confirmations on the network, which may take 8 to 9 hours. ETP payments are made once the blocks have been confirmed and unfrozen.